As some of you may know, this year I won an award for Outstanding Customer Service and I thought I should take a little time and explain to you all about it and exactly why it means so much!
The North of England wedding Awards in association with The Wedding Guide UK are Yorkshire and North East England’s, are the most prestigious awards for client service. The Awards recognise those businesses which go the extra mile for their customers, providing outstanding service and inspiring their customers to want to actively and positively promote them.
This competition wasn't about the number of weddings I had shot, it didn't matter if I received one vote or 50, what mattered most was what my couples said about me and my service.
So, over a few months in the summer, I contacted all my bride and grooms from the previous year and asked them to kindly vote and give some feedback to the North of England Wedding Awards. The judges then read all the nominations and went onto base their decisions on the customer comments in relation to the four key measures, Excellent Service, Product Quality, Value for Money, ‘Going the Extra Mile’
On the 23rd September, my husband and I attended the awards ceremony at the Racecourse, York. Where amongst many of the other industry leaders, I was named the category winner for outstanding customer service, 2019.
A few days after the ceremony, while I was still walking on air, I received an email from the award organisers and attached were the feedback forms that all my lovely couples had sent in. I got to read exactly what my couples had thought.
And after the tears, I just thought I would like to share some of the feedback with you!
"Jo made our wedding day and the lead up to our wedding amazing. Even in Christmas 2017 she was thinking about us when we received a lovely personal Christmas card. Communicating with her was so easy and she was really up for all our crazy ideas, making us feel so at ease.
She captured our day beautifully and when we received our photos back they were more then perfect, she even gifted us some free prints which we have now made a collage of and framed on our wall. It was a perfect match to our wedding album.
One moment that will forever stay with me is when my brother, who conducted our ceremony, started to sob as I reached the end of the aisle. I had NEVER seen him like this and had to give him a hug to help him calm down. Jo captured this moment with two magical photos, one of the hug and one of us with our heads together talking it through. I love my brother but we don't have a huggy relationship so for her to capture this in picture was the best wedding gift I could ever receive.
Jo is so much more then a photographer and myself and husband are so glad we chose her. She more than deserves this award, our wedding day just wouldn't have been the same without her".
Sarah and Cole, The Old Swan, Harrogate, August 2018
"Jo was amazing and captured every moment of our wedding perfectly. Not only did we love her - but all our friends and family have sung her praises. Her beautiful pictures that she took of our special day will be treasured and adored for many years to come. Everyone loved Jo. She's amazing and made our day extra special. We were delighted with her services and she's the loveliest person you'll ever meet"!
Sadie and Felix, The Grand Hotel, May 2019
"There is only one winner for the ‘outstanding customer service’ award, and that’s Joanne B!
From the moment we first met Jo, we knew she was the wedding photographer for us - it was her warm and friendly personality, coupled with her fantastic sense of fun and humour that helped us make the decision that Jo was the woman to capture the most important day of our lives.
With Jo it’s all about the little touches (which to us were the most important) we booked Jo far in advance of our wedding, in between we had Christmas and Valentine’s Day, and on both occasions we received a lovely hand written card including chocolates on valentines! It was a lovely touch...
Then our wedding day arrived and from having met with jo many of times, exchanged lots of useful emails with jo providing support and advice along the way, as well as having a fun morning a few weeks before on our pre wedding shoot, it felt like a friend was taking our wedding photos rather than a supplier.
Jo worked in perfect balance of formal and natural photos and the way she managed our guests to ensure we got the most fantastic photos was outstanding - all of our guests commented how approachable and professional Jo was...but we already knew that! :)
The way Jo immersed herself into our wedding day proved she loves her job and works so hard to capture every precious moment of your big day. And for that I can’t thank her enough, jo felt like an extended wedding guest and that was due to her dedication pre wedding to really get to know us, finding out what we liked to ensure we got the photos we wanted from our wedding day! And the good news is we did, the photos are incredible...
Thanks to Jo’s hard work and going that extra mile from the moment we met her, we have the most amazing wedding photos and memories that will last a life time...not to mention making a friend along the way".
Laura and Patrick, The Principal Hotel, July 2019
"From the moment we met Jo, we both felt at ease with her. She is a professional with a sense of humour. On the day she got everyone together for the group pics without taking too much time away from celebrating. The rest of the time you wouldn't have even known she was snapping away in the background. We can't wait to see our photos".
Sue and Scott, The Parsonage Hotel, June 2019
"Jo provided us with an outstanding service from start to end, we met her at an open day, and really got the sense of her commitment to making sure she captured our day perfectly so we booked her. She even sent us a valentine card and mini gift In February, in fact she kept in touch throughout the process (over a year and half in the planning) we had a pre wedding shoot before the wedding which was brilliant, Jo completely put us at ease and we really got to know her and her us. She made every effort to ensure we got the photo’s we had discussed. She was brilliant with us and working effortlessly around the guests on the day, really fitting in, but getting the shots we had asked for. Looking at the gallery which was sent to us very promptly after the wedding she has really captured our special day and it tells the story perfectly, we are so pleased with the result. Jo’s after service and attention is also brilliant and she is currently helping us put an album together. We couldn’t have wished for anyone better, because we truly believe there is no-one that could beat her attention to detail and strong commitment to customer service hence why she deserves this award".
Rob and Rachel, The Principal Hotel, June 2019
"The photos are absolutely beautiful, I have lost hours scrolling through them. Everyone said how perfectly Jo captured the emotion of the day - and now with it all being over you realise just how important the photos (and therefore a fantastic Photographer) are! We cannot explain how much we appreciate the time & effort Jo put in on the day."
Victoria and Stu, The Grand Hotel, January 2019
"From start to finish Jo went out of her way to ensure that our day was special. In the run up to our wedding Jo was quick at responding to any queries we had. The pre shoot was fantastic and a great opportunity to go through the day and ask any questions. On the day Jo was amazing, capturing shots without been intrusive. She even made a full wedding party shot possible! After the wedding we promptly received our wedding package with additional photos free which was lovely. I would highly recommend Jo to any of my friends".
Kelly and Lawrence, The Principal Hotel, November 2018
"Joanne captured the essence of our day in beautiful pictures. We can never thank her enough. We are happy to vote for you, at short notice you helped make our day just perfect".
Gail and Lawrence, The Grand Hotel, November 2018
"All of my guests said how professional and friendly Joanne was and asked for details for future weddings".
Natalie and Joe, The Principal Hotel, December 2018
"While I am sure every other one of the nominees for this award is very worthy of that status, Jo is the thoroughbred in this race!
She simply went above and beyond in every single aspect of our wedding, before, during and after.
She indulged Ann’s and my mutual passion of York City Football Club in our pre-shoot. It was also the last full season of football at a ground almost 100 years old, so we ended up with life long memories on two counts. Jo bought into that passion, demonstrated her own and turned that occasion into a ‘biggie’ in itself.
On the wedding day, she was so committed without at any stage being an interference. We wanted to treat he as one of our guests, and did so, such is her undoubted professionalism.
Her military background gives her an eye for the unusual and attention to intimate detail.
It is this, combined with her unbridled (no pun!) enthusiasm, passion for customer service and great photography that makes Jo stand out.
After the wedding day, we received everything we needed in a very timely and professional manner of course, but again, it was that attention to detail and commitment that stood out in our lasting images of our special day".
Steve and Anne, Middletons Hotel, June 2018
"Jo was absolutely great. From the moment that we contacted her she was so helpful. She always responded to emails really quickly. When she came out to our house to discuss the wedding she was really helpful, putting us both at ease and making some really great suggestions about the types of photographs that we might like because we were unsure what we wanted. She also brought with her lots of photographic material for us to look at which was really helpful to us in deciding on what we wanted.
In addition to this she stayed in touch right from the beginning up until our wedding day - even sending us a card at Christmas - which was just such a lovely touch.
The very best thing of all though was that Jo was absolutely great at engaging with all of our guests at the Wedding, managing to gather us all up and get us all together for the photographs - all the while being very lovely and smiley and friendly. Everyone liked her. She has a great way of interacting with people that made everyone feel quite happy and cheerful. This really did make a huge difference to our big day.
I think that if anyone should win an award it should be Jo. I would have no hesitation in recommending her to people, because the service that she provided was outstanding and therefore I think that she should win this award"!
Viki and Simon, The Grand Hotel, April 2019
"From the first time I met Jo I knew we had to have her. She went out of her way to show us other photos to the style we wanted, my husband loved her as much as I did when he met her. She was absolutely fantastic on the wedding day. Guests said she was so lovely and a great addition to have! Our photos are incredible and I proudly have them in place round our home".
Vicky and Aaron, The Crown Hotel, July 2018
"Jo was everything we could have asked for as a photographer. She was professional yet calm, never got in anybody’s way, made everybody laugh and made the effort to chat to guests. We had so many compliments about her from our family and friends. For people who hate having their photo taken, she made us feel at ease and got the natural shots that we wanted. She also got our photos back to us very soon after the wedding and even made amendments to some editing on my request! She went that extra mile to offer a 5 star service and we couldn’t have faulted her on anything"!
Emily and Lewis, The Bridge Hotel, March 2018
"I would like Jo to win as from the first meet she instantly made me and my husband feel comfortable and didn't pester you like some wedding providers can she is like your best friend but remains professional throughout! This is one reason other than her amazing photos we picked her..an instant connection. She really helped us to relax and get used to our photograph being taken when we had our pre wedding shoot out in the cold may I add. She was always so quick with sending our photos back and keeping in touch regularly.
When it was valentine's day she sent us some chocolates through the post with a lovely card! It really was the perfect touch and made us feel more than a client!
On our wedding day Jo fit in perfect with our family and she was a pleasure to have around and our photos are the most perfect memories we have to keep forever! She really is amazing. When Jo dropped our final photos and USB stick round to our house she had gift wrapped it so beautifully and got us a little gift. She is so thoughtful and I genuinely believe she always goes that extra mile! I would always recommend her work and I really hope she wins"!
Amy and Liam, The Principal Hotel, September 2018
"Jo stepped in relatively last minute (as far as weddings go) after our other photographer had to pull out. She made time to make sure we met her first and could get to know her before booking her in. She also came to us to meet, which was a nice touch. Before the wedding, she was always available and in our meetings Jo made sure to run through the entire day in terms of the photos and helped us to make sure we did not forget anything (or anyone!) important. On the day she was amazing, everything was done quickly and simply with the portraits and the rest of the day she blended into the background, but was always on hand to capture the perfect moment or when we wanted her for a photo with someone. Then after the wedding, even though we'd said we would be away for a couple of weeks, she'd sorted and sent out our photos within a week of the wedding. Jo was amazing for our wedding".
Jane and Nicholas, Sandburn Hall, April 2018
"Jo is absolutely fabulous, from the minute you meet her she’s so friendly and completely puts you at ease! She’s so good at her job and definitely goes above and beyond in what she does. We even got a Christmas card and some Valentines chocolates as little extra surprises before our wedding! She’s definitely more than just a supplier and it really felt like we had a friend there on our wedding day. She works really hard and absolutely deserves this award"!
Laura and Jon, The Crab and Lobster, October 2018
"Jo was so good! When the seamstress messed up my two daughters bridesmaids dresses with both my daughters in tears because the dresses wear ruffled at the backs making them look un wearable jo took it upon herself to go to the hotel reception and ask for a sewing kit she then unpicked the stitching and re stitched my daughters dresses (ages 8 & 10) this really not only calmed me but the whole bridal team and made my two young girls smile again. Throughout the day she went above and beyond even offered to drive me to her house to change gowns as the venue had no where for me to change into my evening gown. Our photos are of an amazing quality and a good price. Also, leading up to the wedding we even received a valentines day card and chocolates. Jo was so easy to get along with, all my guests commented on how lovely Jo was. She made an effort to ask any guest if there were any photos with family they want. I really can not speak highly enough of Jo, her customer service without a doubt is outstanding and it felt like myself and my husband had known her for years due to how at ease she made us and how welcoming and helpful she was. I really hope Joanne wins best of luck Jo from the capes's".
Karla and Andy, Melodies, September 2018
"Jo was professional and our wedding album is amazing! Fantastic picture quality and nothing was too much trouble".
Sabrina and Richard, The Hospitium, August 2018
"From the moment we first saw Jo, she put us at ease, she made a massive effort to do our pre wedding shoot in Whitby, over an hours drive away so that we could be at the place where we got engaged. She sent well wishing cards on Valentine’s Day prior to the wedding and maintained professionalism towards all of my family and friends on the big day. We had photo previews almost immediately and she always kept us in the loop with what was going on. I would have no hesitation in recommending her to anybody who is getting married- our photos are amazing".
Hannah and Richard, The Maze, June 2018
"Joanne delivered an outstanding service, she captured every aspect of the day with beautiful images that were ready to view within a week. Leading up to the wedding she kept in close contact and was happy to meet up to keep track of the photo list. This made sure nobody was forgotten on the day. I couldn’t have asked for a better photographer. She was with us and worked hard from hair and make up until the first dance and did not stop all day. Our album was stunning and was very patient when we could not decide on which photos to choose, once chosen the album was delivered within a couple of weeks and was stunning".
Francesca and Joel, The Parsonage Hotel, August 2018
"Jo was lovely from the minute we met her until she delivered our images. We knew the minute we met her that she was the photographer we wanted.
Nothing was too much trouble for her. She made everyone feel at ease and took some fantastic pictures. They are all so good we still haven't got any enlarged as we don't know which to pick!!! If we contacted her she answered us straight away, she knew before we did what it was that we wanted!!
Everyone at our wedding commented how great she was".
Sian and Johnathan, The Hilton Hotel, December 2018
"We had a very small wedding, but we knew we definitely wanted a professional Photographer to capture the ceremony and then take a few outdoor portraits of us and the family. We reached out to Joanne and she was the perfect person for the job - professional, relaxed and very friendly and she's captured some beautiful memories that will treasure for years to come.The images are all beautiful and were delivered much quicker than we expected. Joanne even sent us an Anniversary card, which we thought was a sweet gesture".
Kasia and Jim, Harrogate Registry Office and Harlow Carr Gardens, June 2018
"Jo was an absolute super star and I would have been lost without her on the day. She is full of imagination and created some truly incredible photo shots. She captured our day even better than we could have ever imagined".
Steph and Ric, The Pavilion Hotel, March 2018
"Joanne stepped up as our chosen photographer was unwell. She dropped everything and made us feel super welcome and relaxed. She was friendly and bubbly and made the whole day run like clockwork. She listened carefully to our wishes and our album is beautiful".
Lois and Callum, The Parsonage Hotel, April 2018
"Can't begin to explain how friendly and downright awesome Jo was, both leading up to the big day and the wedding itself. Despite living in London, we still had chance to meet beforehand, talk about our ideas and get some pre-shoot pics done.
All emails were replied to quickly and she put us at ease, letting us know what to expect on the big day.
On the day itself, Jo was great. Made everybody feel at ease and we got some truly memorable pictures of our special day.
Would highly recommend Jo to anybody in the York or North Yorkshire area if you need a great photographer"!
Grattan and Laura, The Grand Hotel, October 2018
"Jo was amazing really from start to finish. Super organised and put us at ease. Sent us chocolates on Valentine’s Day, met with us many times to make sure we got on and would get exactly what we wanted. The excitement in her eyes as she reviewed the shots of us that she was taking proved we’d made a great choice. Cannot recommend her highly enough"!
Sally and Alex, Grays Court Hotel, July 2018
"Jo went above and beyond for put wedding. Not only is she an amazing photographer and took photos that will be treasured forever she got in perfect into our wedding day. She made me feel at ease and helped make the day go so perfect".
Lucy and Chris, The Parsonage Hotel, 2018
When you book JoanneB Photography to capture your wedding, you get me! I am the brand, I am the Photographer, the accountant, the marketing manager, the wedding planned on the day and the office junior all rolled into one and to be recognised by my customers as getting it right makes me so very proud!
So, to each and everyone of my Bride and Grooms, not just from the last year, but all of them, thank you from the bottom of my heart for letting me to do what I do at your special day.
I am a creative, I am a people person and I flipping love it!